returns and repairs

Fado Made Co. accessories come with a lifetime guarantee and are always eligible for repairs. If you are not satisfied with your purchase, you can find all the information for returns below. To initiate a conversation, please click on the contact button to send a message. You will receive a response within 12 hours for further assistance.

custom orders

Please note that every custom order is unique and tailored according to your preferences, making it impossible for us to accept returns. However, we genuinely care about your satisfaction and want to make sure that you are pleased with your purchase.

If there is any specific aspect of your custom order that you are unhappy with and would like to be adjusted or if you need a repair, kindly contact us using the contact link below.

We are delighted to provide free repairs for your custom order, and we do ask that you cover the shipping fees associated with your repair.

from our online store

We are dedicated to providing you with outstanding service, and we highly value your satisfaction. If you are not content with your online purchase, we are always available to assist you with any concerns. Please note that since each Fado Made product is handmade, there may be minor imperfections. Therefore, we can only accept returns in extreme cases.

If you need a repair for any of your accessories, please don’t hesitate to reach out to us. We offer free repairs, but ask that you, the buyer, cover any shipping costs associated with the repair.

purchases from a retailer

If you are seeking to return your purchase, please reach out to the store from which you bought your accessory for further instructions.

If you need a repair, we are happy to honor our lifetime guarantee and fix any issues with your accessory.

Please note that while the repair will be free of charge, you will be responsible for all shipping costs associated.