returns and repairs
Fado Made Co. accessories come with a lifetime guarantee & are always eligible for repairs. If you are not satisfied with your purchase, you can find all the information for returns below.
custom orders
Unfortunately, since every custom order is unique and tailored to your preferences, we cannot accept returns. However, we genuinely care about your satisfaction and want to make sure that you are pleased with your purchase.
If there is any specific aspect of your custom order that you are unhappy with and would like to be adjusted, or if you need a repair, kindly contact us using the contact link below.
We are delighted to provide repairs for your custom order.* Please note that we require you to cover the cost of materials and shipping fees associated with your repair.
from our online store
We are dedicated to providing you with outstanding service, and we highly value your satisfaction. If you are not content with your online purchase, we are always available to assist you with any concerns. Please note that since each Fado Made product is handmade, there may be minor imperfections. Therefore, we can only accept returns in extreme cases.
If you need a repair for any of your accessories, please don’t hesitate to reach out to us. We offer repairs,* but ask that you, the buyer, cover materials needed for your repair, plus shipping costs associated.
purchases from a retailer
If you are seeking to return your purchase, please reach out to the store from which you bought your accessory for further instructions.
If you need a repair, we are happy to honor our lifetime guarantee and fix any issues with your accessory.
Please note that repairs are available;* however, we ask that you cover the cost of materials and all shipping.
*REPAIR TERMS
Repairs are limited to stitching, patching, hardware replacement, and general “clean-up”. If you are unsure if your item is repairable, when contacting us, please include a photo of the area of concern.